FAQ

Where do your products come from?

All of our products are purchased at our physical store locations in Columbus and Toledo Ohio. We pay on the spot for good condition and in-style designer handbags, jewelry, clothing and more. For more information please visit our locations page.

How and when will my items be shipped?

We provide free US shipping nationwide on all orders. All items are currently being shipped via US postal and you will receive a tracking number after we have shipped your order. We will do our best to ship orders within 1-3 business days. Shipping times can vary but generally we see just a few days to most places in the continental United States and 1-2 days to locations in or adjacent to Ohio. Please note we do not ship international. We also offer in-store pickup - at checkout, under shipping method, select CHANGE. Choose Instant Pickup. The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product.

Where is the in-store pickup option?

At checkout, under shipping method, select CHANGE. Choose Instant Pickup. The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product. Please double check the item location before placing your order.

Clothes Mentor Westerville
399 South State Street
Westerville, Ohio 43081
Map > | 614-899-3000
Open Mon-Sat 10am-8pm, Sun Noon-5pm

What is your return policy?

We do not currently offer returns for items purchased and shipped on our online store. Please see our full Return Policy for more information.

Will I receive Club CM Rewards points for my purchases?

Yes, you will receive 1 point per dollar spent. Please be sure to use the same phone number or e-mail address as your in-store loyalty account when completing your order. NOTE: Currently we do not offer the ability to redeem loyalty rewards or in-store coupons at our online store however we will look into offering this option as soon as possible. Thanks!

How do I track my order?

After you place an order you will receive a confirmation e-mail. The e-mail will contain a link to your order tracking page. If you are unable to track your order using the process above please Contact Us.

Do you ship international?

Sorry, we currently do not offer international shipping.