Because of the nature of our second hand resale business, all sales are final. We have a rigorous authentication process and are very diligent to ensure pictures and descriptions are accurate for the item(s) being purchased. If you have any questions about any of our items, feel free to email or call us prior to ordering any items and we will do our best to provide additional information or pictures so you can make an informed decision. With that said we do stand by all of our products and if you feel something is not right about your purchase please let us know so we can try to make it right. Thanks!